Privacy Policy

This policy explains how Houteng Doors and Woodcraft ("Houteng", "we", "us") collects, uses, shares and protects personal information when you use this website or send us a quote enquiry. We aim to comply with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your information

The responsible party is Houteng Doors and Woodcraft, 238 Plantation Street, Silverton, Pretoria. Telephone: 012 804 4295. Email: [email protected].

Our Information Officer is Andries Snyman. You can reach him on the contact details above.

2. What information we collect

When you submit the trade quote form we collect:

• your name and business name;
• your email address and phone number;
• the job details you give us, such as door quantities, sizes and finishes; and
• any drawings, cutting lists or other files you upload.

When you visit the site, we may collect basic technical and usage information such as your browser, device, pages viewed and approximate location. We may use an analytics tool for this. We do not ask for payment card details through this website.

3. Why we use your information

We use your information to:

• respond to your enquiry and prepare a quote;
• administer and fulfil orders, including production, delivery and invoicing;
• keep records of our dealings with you, as required for business and legal purposes; and
• understand how the website is used so we can improve it.

We do not sell your personal information.

4. Our basis for using your information

By submitting the quote form you consent to us using your information to respond to your enquiry. We may also use it where it is necessary to take steps toward or perform a contract with you, to comply with the law, or for our legitimate business interests, provided these do not unfairly affect your rights. You may withdraw your consent at any time by contacting us, although this may mean we can no longer deal with your enquiry.

5. Who we share it with

We share personal information only where needed to run our business. This includes:

• service providers that host this website, store form entries and send email on our behalf; and
• the customer relationship management (CRM) system we use to manage enquiries and follow-up.

These providers may only use your information to provide their services to us. We may also disclose information where the law requires it.

6. Information stored outside South Africa

Some of our service providers store or process information on servers outside South Africa. This includes the CRM and marketing platform that receives your quote form details and manages our follow-up, which stores information in the United States. Where this happens, we take reasonable steps to make sure the provider is bound to protect your information to a standard comparable to POPIA.

7. How long we keep your information

Personal information is retained for as long as reasonably necessary for business purposes or as required or permitted by applicable law. Information is securely deleted or destroyed when it is no longer lawfully required.

8. How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. These include access controls and secure connections. No online system is completely secure, so we cannot guarantee absolute security.

9. Cookies

This website may use cookies and similar technologies that are needed for it to work, and may use analytics cookies to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

10. Your rights

Under POPIA you may:

• ask us whether we hold personal information about you and request access to it;
• ask us to correct or update information that is inaccurate;
• ask us to delete information we are no longer entitled to keep;
• object to our processing of your information; and
• withdraw your consent where we rely on it.

To exercise any of these rights, email [email protected] or phone 012 804 4295. We may need to confirm your identity first.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa). Complaints about personal information are lodged through the Regulator's online eServices portal at eservices.inforegulator.org.za. General enquiries: [email protected], toll-free 0800 017 160. Website: inforegulator.org.za.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Effective date

This policy takes effect on 21 October 2026.

Questions about this policy? Contact us, or send a trade quote request.